Returns & Exchanges

We want you to be fully satisfied with your Spy Ninjas gear, which is why we offer a 30-day return window for all unwashed and unworn fashion items. If your order isn't the perfect fit for your next mission, our simple exchange process ensures you get the right size quickly.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and UK postcode to select the items you wish to send back.

• 2.
  Package Your Gear

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Label and Post

  Print your prepaid shipping label from the portal and drop your package off at any authorized Royal Mail location.

• 4.
  Refund or Exchange

  Once our team inspects your return, we will process your refund to the original payment method or dispatch your new exchange items within 5-7 business days.